Refund and Returns Policy
Changed your mind? No problem. You have 30 days from the date of delivery to return any unused item in its original packaging. Once we receive and inspect your return, we’ll refund you within 5 business days via the original payment method.
What we accept
Products must be unused, undamaged, and in their original packaging. Gear that’s been used on the slopes can’t be returned.
Faulty or incorrect items
If something arrives damaged or we sent the wrong product, we’ll sort it out immediately. Send a photo and a short description to info@slopeshop.nl and we’ll either send a replacement or issue a full refund, whichever you prefer.
How to return
- Email us at info@slopeshop.nl with your order number and reason for return.
- We’ll send you the return address and any instructions.
- Pack the item securely and ship it back. Return shipping costs are at your expense unless the item was faulty or incorrectly sent.
Exchanges
We don’t process direct exchanges. If you need a different size or model, return the original item and place a new order.
Questions?
Reach out at info@slopeshop.nl or DM us on Instagram @slopeshop.nl — we usually reply within one business day.
site20.inf20806.wur.nl). SlopeShop is operated by Luuk Paulus and Thomas Brouwer, based in the Netherlands.
Terms and Conditions
These terms apply to all orders placed via slopeshop.nl (hosted at site20.inf20806.wur.nl). SlopeShop is operated by Luuk Paulus and Thomas Brouwer, based in the Netherlands.
Orders
An order is confirmed once you receive a confirmation email. We reserve the right to refuse or cancel an order, for example in case of stock issues or suspected fraud. You’ll be notified promptly and receive a full refund.
Prices and payment
All prices include VAT. The price that applies is the one shown on the website at the time of ordering. Payment is made via the available methods at checkout.
Delivery
Orders within the Netherlands are delivered within 1-2 business days. For other European countries, expect 3-5 business days. SlopeShop is not liable for delays caused by the carrier or circumstances beyond our control.
Right of withdrawal
You have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the product. We’ll refund the purchase amount within 14 days of receiving the return. Return shipping costs are at your expense, unless the item was faulty or incorrectly sent.
Complaints
Send your complaint to info@slopeshop.nl. We’ll respond within 5 business days.
Governing law
These terms are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.
Privacy Policy
who we are?
SlopeShop is operated by Luuk Paulus and Thomas Brouwer. You can reach us at info@slopeshop.nl.
Cookies
Our website uses functional cookies to keep the shop running. We may also use basic analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work correctly.
Who we share your data with
We don’t sell your data. We only share it with third parties where necessary to fulfil your order, such as our shipping provider.
How long we retain your data
Order data is kept for 7 years as required by Dutch tax law. Other data is deleted once it’s no longer needed.
What rights you have over your data
Under the GDPR you have the right to access, correct or delete your personal data at any time. Email us at info@slopeshop.nl and we’ll respond within 1 day