Changed your mind? No problem. You have 30 days from the date of delivery to return any unused item in its original packaging. Once we receive and inspect your return, we’ll refund you within 5 business days via the original payment method.
What we accept
Products must be unused, undamaged, and in their original packaging. Gear that’s been used on the slopes can’t be returned.
Faulty or incorrect items
If something arrives damaged or we sent the wrong product, we’ll sort it out immediately. Send a photo and a short description to info@slopeshop.nl and we’ll either send a replacement or issue a full refund, whichever you prefer.
How to return
- Email us at info@slopeshop.nl with your order number and reason for return.
- We’ll send you the return address and any instructions.
- Pack the item securely and ship it back. Return shipping costs are at your expense unless the item was faulty or incorrectly sent.
Exchanges
We don’t process direct exchanges. If you need a different size or model, return the original item and place a new order.
Questions?
Reach out at info@slopeshop.nl or DM us on Instagram @slopeshop.nl — we usually reply within one business day.